Shipping Policy
1. Shipping Location
All products are shipped from Levislee China & US warehouses.
2. Shipping Guarantee
We provide a shipping guarantee for our users. If we miss the delivery date (usually 30-40 days), we offer a full refund.
Levislee offers a full refund if the order delays. It will be counted from the date that the package leaves Levislee warehouse.
- In normal circumstances, more than 30 days.
- In the busy season, more than 40 days, such as Black Friday, Cyber Monday, Christmas, etc.
- In unforeseen circumstances, such as epidemics etc, the date will be different. Please pay attention to our notification email and message.
Please note that:
a. For orders shipped to the USA, European countries, New Zealand, Canada, Levislee will refund if the total shipping time more than 30 days.
b. For orders shipped to South America, Middle East, India, Africa, Levislee will refund if the total shipping time more than 60 days.
c. Order delay caused by delivery pending, such as an insufficient address, package unclaimed, inability to contact the customer, etc, Levislee will not refund you.
You can check the delivery date on this page as a reference. The date is counted from the time a tracking number create.
Please note that, during the busy season, such as Black Friday, Cyber Monday, Christmas, etc, the date may be longer because of the massive packages and limited capacity of shipping companies. We will notify you in advance to protect your interest. Please check our refund policy for more details.
Terms and Conditions of Shipping Guarantee
Your order should meet the following conditions for a shipping guarantee refund:
- Your shipping option is the one displayed on the product page.
- Your products are eligible for delivery.
- The shipping address is correct and eligible.
The guarantee does not apply if the following circumstances exist.
- We will not refund because of unforeseen circumstances, such as an epidemic, strike, natural disaster, war, etc.
- We will not refund if the package is shipped to the following countries:
Haiti; Kyrgyzstan; Madagascar; Mauritius; Bangladesh; Nepal; Nicaragua; Swaziland; Jamaica; Zambia; Ecuador; Peru; Bolivia; Chile; Argentina; Uruguay; Egypt; Sudan; Libya; Algeria; Angola; Bahamas; Benin; Belize City; Burundi; Dominican Republic; Gambia; Grenada; Cuba; Palestine; Paraguay; Guatemala; Reunion; The Commonwealth of Puerto Rico; Hawaii; Alaska; Guadeloupe; Martinique; and French Guiana.
3. Shipping Method
Netherlands Post and Singapore Post support worldwide delivery.
UK Express:
All UK packages will be shipped by UK Express by default.
US Express:
US Express can only deliver to the U.S(Military base not included) by USPS. You can choose this fast shipping method when fulfilling an order.
CA Express:
CA Express will ship to Canada only by Canada Post.
AU Express:
AU Express will ship to Australia only by Australia Post.
4. Delivery Time
US Express: Average delivery time is 7-12 days.
CA Express : Average delivery time is 8-15 days.
AU Express : Average delivery time is 7-9 days.
UK Express: Average delivery time is 6-10 days.
Note: In busy season, there may be 3-5 days delay.
Shipping Rates
Shipping rates are calculated at checkout based on your location and selected shipping method.
Customs & Import Duties
International orders may be subject to customs duties, taxes, or fees imposed by your country. These charges are the buyer’s responsibility and are not included in our prices or shipping rates. We recommend checking your local customs regulations before ordering.
Order Tracking
Once your order ships, you will receive a confirmation email with a tracking number. Please allow 24–48 hours for tracking to update after dispatch.
Returns & Exchanges
7-Day No Questions Asked Return & Exchange Policy for Apparel
Please note: Levislee only accepts returns of unworn clothing items that come with the original tags and the clear garment packaging bearing the SKU label.
Return requests must be submitted within 7 days of receiving the last item in your order, based on the delivery date shown in the tracking information.
Once approved, the item must be shipped back within 7 days.
For orders shipped in multiple packages, the return window begins on the delivery date of the final package.
Kind Reminder:
We kindly suggest that sellers request customers to take photos of the items before returning them and ensure that both the product tag and SKU label are intact. This helps prevent the return package from being rejected by our warehouse.
Returns that do not meet these conditions may be declined.
Unless the return is a result of our error (e.g., incorrect or damaged item), seller/customers are responsible for covering the return shipping costs.
Please allow 5–7 business days after Levislee receives your return for us to process your refund or resolution.
You will receive a confirmation email once the return has been handled.
Return Window
We accept returns within 7 days of delivery for items that are unworn, unwashed, and in original condition with tags attached.
Non-Returnable Items
- Items marked as Final Sale
- Items that have been worn, washed, or altered
- Items without original tags
How to Start a Return
- Email us at 1012843611@qq.com with your order number and reason for return
- We will respond within 2 business days with return instructions
- Ship the item back using a trackable method — return shipping costs are the customer’s responsibility
- Once we receive and inspect the item, your refund will be processed within 5–7 business days
Exchanges
We do not process direct exchanges. If you need a different size or color, please return your original item for a refund and place a new order.
Damaged or Incorrect Items
If you received a damaged or incorrect item, contact us within 7 days of delivery at 1012843611@qq.com with a photo of the item. We will cover return shipping and send a replacement or issue a full refund.
This policy was last updated September 2026. LevisLee reserves the right to update this policy at any time.